CompTIA A+ Core 2 Operational Procedures Practice Questions

Question 1

A technician is about to work inside a computer case. Which of the following is the MOST important safety precaution to prevent electrostatic discharge (ESD)?

Accepted Answer

Using an anti-static wrist strap connected to the computer chassis.

Answer

Wearing rubber-soled shoes.

Answer

Working on a carpeted floor.

Answer

Ensuring the room is well-lit.

Question 2

When working inside a computer case, which of the following is the BEST way to prevent Electrostatic Discharge (ESD) damage to components?

Accepted Answer

Using an anti-static wrist strap connected to the computer chassis

Answer

Working on a carpeted floor

Answer

Wearing rubber gloves

Answer

Touching a metal object before starting work

Question 3

When disassembling a laptop for repair, what is a recommended best practice for managing the numerous small screws and components to ensure correct reassembly?

Accepted Answer

Use a magnetic mat with sections or labeled containers/ice cube trays.

Answer

Place all screws in a single pile to save time.

Answer

Memorize the location of each screw.

Answer

Force components if they don't fit easily during reassembly.

Question 4

After successfully resolving a customer's computer issue and verifying full system functionality, what is a crucial final step a technician should take according to CompTIA's troubleshooting methodology?

Accepted Answer

Document findings, actions taken, and the outcome of the solution.

Answer

Immediately begin working on the next service ticket.

Answer

Ask the customer to sign a waiver absolving the technician of future issues.

Answer

Suggest a complete system upgrade to prevent future problems.

Question 5

Which record should a technician update to track changes made during a software patch deployment?

Accepted Answer

Change management log

Answer

Incident ticket

Answer

Asset inventory

Answer

Access control list

Question 6

Which disaster recovery strategy ensures minimal data loss by continuously replicating transactions to an off-site site?

Accepted Answer

Hot site with synchronous replication

Answer

Cold site

Answer

Warm site

Answer

Backup to tape

Question 7

Under GDPR, what must an organization provide when collecting personal data?

Accepted Answer

Explicit user consent and privacy notice

Answer

Unlimited data retention

Answer

Free hardware to subjects

Answer

Anonymize data without notice

Question 8

Which licensing model allows you to install software on multiple machines as long as only one instance runs at a time?

Accepted Answer

Concurrent user

Answer

Per-seat

Answer

Per-device

Answer

Per-user

Question 9

In preparing for a teardown of old equipment, what documentation step ensures you have legal proof of data destruction?

Accepted Answer

Certificate of Data Destruction

Answer

Asset disposal form

Answer

Purchase order

Answer

Network diagram

Question 10

Which internal policy defines acceptable use of corporate email, internet, and devices by employees?

Accepted Answer

Acceptable Use Policy (AUP)

Answer

Privacy Policy

Answer

Change Management Policy

Answer

Backup Policy

Question 11

When handling sensitive evidence in an incident response, which process preserves the sequence of custody?

Accepted Answer

Chain of Custody

Answer

Change Control

Answer

Configuration Management

Answer

Asset Tagging

Question 12

What document outlines steps to recover critical business functions after a major disruption?

Accepted Answer

Business Continuity Plan (BCP)

Answer

Service Level Agreement

Answer

Acceptable Use Policy

Answer

Network Diagram

Question 13

Which document describes step-by-step procedures to restore IT services after a major outage?

Accepted Answer

Disaster Recovery Plan

Answer

Business Continuity Plan

Answer

Runbook

Answer

Incident Report

Question 14

Under PCI DSS, which of the following is required for any entity that processes credit cards?

Accepted Answer

Quarterly external vulnerability scans

Answer

Full data encryption of stored cardholder data

Answer

Mandatory multi-factor authentication for all access

Answer

Annual privacy policy review

Question 15

Which policy defines acceptable and prohibited actions for corporate device use, including social media, downloads, and software installations?

Accepted Answer

Acceptable Use Policy

Answer

Remote Access Policy

Answer

Encryption Policy

Answer

Password Policy

Question 16

A technician needs to document steps taken, resolution, and user confirmation. Which system is usually updated?

Accepted Answer

Ticketing system

Answer

BIOS setup only

Answer

Wireless channel map

Answer

Print spooler cache

Question 17

Why is a rollback plan important during change management?

Accepted Answer

It provides a way to restore service if the change fails

Answer

It disables all user accounts

Answer

It replaces backups

Answer

It avoids testing

Question 18

Which practice reduces electrostatic discharge risk while servicing internal PC components?

Accepted Answer

Use an ESD strap connected to a proper ground

Answer

Work on carpet while wearing wool

Answer

Spray water inside the case

Answer

Remove the power supply fan

Question 19

Which communication practice is best when helping an upset user?

Accepted Answer

Listen, acknowledge the issue, and avoid technical jargon where possible

Answer

Interrupt to speed up the call

Answer

Blame the user for the issue

Answer

Discuss unrelated confidential tickets

Question 20

Why should a technician create a restore point before changing drivers?

Accepted Answer

It provides a rollback option if the driver causes problems

Answer

It permanently removes malware

Answer

It increases RAM speed

Answer

It disables user accounts

Question 21

Which documentation should be updated after replacing a workstation motherboard?

Accepted Answer

Asset and repair records

Answer

Marketing brochure

Answer

DNS root zone

Answer

Printer toner inventory only

Question 22

A technician needs to securely erase a drive before disposal. Which method is appropriate for an SSD?

Accepted Answer

Vendor secure erase or cryptographic erase

Answer

Quick format only

Answer

Delete the desktop icon

Answer

Change the drive letter

Question 23

Which troubleshooting step confirms the user is satisfied after a repair?

Accepted Answer

Verify full system functionality and document findings

Answer

Skip testing after reboot

Answer

Delete the ticket notes

Answer

Reassign the ticket without comment

CompTIA A+ Core 2 Practice Questions: Operational Procedures

Q1. A technician is about to work inside a computer case. Which of the following is the MOST important safety precaution to prevent electrostatic discharge (ESD)?

Q2. When working inside a computer case, which of the following is the BEST way to prevent Electrostatic Discharge (ESD) damage to components?

Q3. When disassembling a laptop for repair, what is a recommended best practice for managing the numerous small screws and components to ensure correct reassembly?

Q4. After successfully resolving a customer's computer issue and verifying full system functionality, what is a crucial final step a technician should take according to CompTIA's troubleshooting methodology?

Q5. Which record should a technician update to track changes made during a software patch deployment?

Q6. Which disaster recovery strategy ensures minimal data loss by continuously replicating transactions to an off-site site?

Q7. Under GDPR, what must an organization provide when collecting personal data?

Q8. Which licensing model allows you to install software on multiple machines as long as only one instance runs at a time?

Q9. In preparing for a teardown of old equipment, what documentation step ensures you have legal proof of data destruction?

Q10. Which internal policy defines acceptable use of corporate email, internet, and devices by employees?

Q11. When handling sensitive evidence in an incident response, which process preserves the sequence of custody?

Q12. What document outlines steps to recover critical business functions after a major disruption?

Q13. Which document describes step-by-step procedures to restore IT services after a major outage?

Q14. Under PCI DSS, which of the following is required for any entity that processes credit cards?

Q15. Which policy defines acceptable and prohibited actions for corporate device use, including social media, downloads, and software installations?

Q16. A technician needs to document steps taken, resolution, and user confirmation. Which system is usually updated?

Q17. Why is a rollback plan important during change management?

Q18. Which practice reduces electrostatic discharge risk while servicing internal PC components?

Q19. Which communication practice is best when helping an upset user?

Q20. Why should a technician create a restore point before changing drivers?

Q21. Which documentation should be updated after replacing a workstation motherboard?

Q22. A technician needs to securely erase a drive before disposal. Which method is appropriate for an SSD?

Q23. Which troubleshooting step confirms the user is satisfied after a repair?

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