At Proftia ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website proftia.com and use our CompTIA certification practice services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

Table of Contents

1. Information We Collect

Information You Provide Directly

• Contact information when you reach out to us (name, email address)
• Feedback and comments you submit through our forms
• Any information you provide when reporting issues or requesting support

Information We Collect Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent on site, click patterns)
• IP address and general location information
• Referring website or source that brought you to our site

Quiz and Study Data

• Quiz responses and scores (stored locally in your browser)
• Study progress and session data
• Performance analytics to improve our practice questions

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Provide access to CompTIA practice exams and study materials
• Track your study progress and quiz performance
• Deliver personalized study recommendations

Communication

• Respond to your inquiries and provide customer support
• Send important updates about our services (with your consent)
• Share study tips and educational content

Improvement and Analytics

• Analyze usage patterns to improve our website and services
• Develop new practice questions and study materials
• Ensure the security and proper functioning of our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our website and provide services, such as:

• Web hosting and cloud storage providers
• Analytics services (Google Analytics)
• Email delivery services

Legal Requirements

We may disclose information if required by law or if we believe such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate fraud or security issues

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into website usage and performance

You can control cookies through your browser settings, though this may affect some website functionality.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain uses of your personal information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• For legitimate business purposes

Quiz data and study progress are typically stored locally in your browser and can be cleared by you at any time.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your personal information when transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: